Customer Project Engineering Manager, AGS Taiwan

Requisition Number:63249

Corning is one of the world’s leading innovators in materials science. For more than 170 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

PURPOSE STATEMENT:

The purpose of this role is to designed to act as the key facilitator between Corning and its customers in Automotive Infotainment system and other Automotive glass solutions industries on managing technical issues/requests, and APQP process. The Customer Project Engineer Manager has an overall responsibility to lead CPE Taiwan team to manage customers’ RFI/RFQ, NPI to APQP requirements. The activities are mainly for developing and supporting engineering services for new and existing customers. This role requires in-depth knowledge of Automotive infotainment system and cover glass finishing in area of technical, and APQP process. Experience in project management, glass materials and finishing specific to the Automotive interior industry preferable

Day to Day Responsibilities:

Ensure smooth sampling during NPI stage to APQP; lead sample spec (CRD), customer evaluation process o Understand customer product requirement and project information o Leverage internal resources for leading sample spec definition

Closely follow up and timely update customer evaluation process

Proactively respond and highlight if any potential risk for design in o Work with Project Manager for completing APQP process and move the project to SOP

Ensure quick, thorough resolution to quality issues/technical requests for SOP products o Identify and define problem

Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results

Identify customer return issues and clarify the responsibility for approval of compensation

Resolve, clarify and suggest disposition of returns for manufacturing and quality action

Set up priority, track and follow-up until the issues are resolved

Present customer issues at Corning internal Engineering and Quality review

Be skillful in delivering and gaining feedback from the value proposition

Identify overall/ product trend/ technology trend/ needs in cover glass at customers

Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns

Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective

Lead platform design in and qualification process at customer side

Work with Product Engineer for platform assessment and rational spec setting

Coordinate customer quality & technical audit and customer visit

Define customer’s requirements for key product attributes in China

Ability to translate customer requirements into glass specification

Work with PE to translate those requirements into a set of product attributes that can be accurately measured

Anticipate the potential challenges for meeting the specification, and work with PE to evaluate solution ahead of time

Customer relationship engagement and network bank establishment

Establish strong linkage customer and account manager to align with account strategy

Build strong multi-level relationships with customer key persons & potential partners

Maintain close relationships with program and business team to identify technical trends and opportunity and monitor progress

Explore related industry and get access the market through participating in industry exhibition, technology seminar and potential customer networking

Knowledge Skills & Experience Required: •

In depth knowledge of the Automotive glass solutions and infotainment system industry and products

Proven technical acumen and experience in process engineering, application engineering and engineering support management, preferably in Automotive glass solutions or infotainment system industry

Experience in glass materials and finishing specific to the Automotive glass solutions or infotainment industry preferable

Bachelor’s degree or above in engineering (Mechanical, Electronics, Chemical & Material)

Fluent in spoken English and good command of written English

Be comfortable in matrix organization and is able to adopt himself/herself for cross-region communication

>5 years’ experience in related field iii. Freedom To Act

Resourcing of technical promotion and workshop

Engineering and application strategy with regular evaluation of the Automotive glass solutions

Provision of technical and engineering activities all matters relating to products lines