Knowledge Coordinator (Senior Analyst)

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

Effectively manage knowledge and make it available to all employees in Order-to-Cash function in term of systems & processes, organization & structure and ignite learning culture.

Oversee Order-to-Cash's Knowledge Management strategy and roadmap to support in harnessing, developing, sharing and effectively using organizational data, learning and knowledge to improve organization-wide activities, current practice and future developments.

Custodian of compliance topics including documentation review and update, access right gatekeeper, internal quality audit, Financial reporting compliance, RRM, corporate audit and external audit.

Main Tasks

Including but not limited to:

To develop, implement, support and sustain Order-to-Cash organization-wide knowledge management strategy including platform for capturing, organizing and developing information, knowledge, expertise and experience from team members.

To create and encourage continuous and effective awareness within Order-to-Cash on the importance of knowledge management, at the same time knowledge and ideas are shared appropriately.

Through training and support, to help Order-to-Cash colleagues and members to embed best-practice approaches to internal knowledge management platform.

To develop or adopt systems and processes which help Order-to-Cash team to easily access and use data, learning, knowledge (internal and external).

Service Management

Execute work in accordance with the service management framework by providing timely and accurate customer service.

Stakeholder Management

Develop and maintain working relationships with customers to ensure that solutions are adopted, implemented and maintained appropriately.

Frequent cooperation within BASF Group and/or Service Hub KL

Report to, update, support and assist Order to Cash management team

Regional Treasury, local stakeholders and global counterparts

Internal, external auditors and consultant

Quality & Continuous Improvement

Recommend and implement continuous improvement initiatives to improve operational delivery excellence and customer satisfaction in compliance with BASF requirements and FRC controls.

Resource Management

N/A

Planning & Controlling

N/A

Leadership, Cooperation & Supervision

N/A

Professional guidance / multiple reporting lines

Provide guidance, and support to the knowledge facilitators @ Assistant Manager within Order-to-Cash.

Degree of Supervision Required in the job

Independent and work with minimal supervision

Requirements

Education

University degree in accounting or business administration

Working Experience

More than 5 years’ experience in accounts receivable, treasury or other accounting function including 2 to 3 years’ experience supervising team members

Experience working in a big four audit firm

Experience in training and knowledge management

Technical & Professional Knowledge

In depth knowledge and understanding of:

Order-to-cash and other accounting functions.

SAP system or other ERP system

Knowledge and experience of MS office tools

Communications skills are important to develop and establish cooperation and rapport with users at working levels and of different nationalities

Proficiency in English with good communication skills.

Desired

External experience in a shared service or business process outsourcing engagement will be an added advantage

Experience working in a MNC or Malaysian Public listed company

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,200 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at