Employee Benefits Department Assistant

Job Description

Responsible for assisting the customer service department in the support of employee benefit plans.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

401K

Responsibilities

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.

Process applications and other paperwork - including review for accuracy and follow-up on missing information.

Compile, sort, and e-file documents, business transactions, and other activities.

Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems

Understand COBRA rules and regulations and carrier participation requirements and has a working knowledge of ancillary products.

Contact carriers, physicians, group administrators and/or insured employees, as necessary, to resolve customer inquiries.

Maintain and update database systems.

Act as liaison between client and vendors.

Requirements

Possession of a high school diploma or equivalent.

Minimum of one year of experience in clerical work and/or customer service.

Additional considerations given to those who have experience working or volunteering in nonprofit sector and/or administrative assistance experience and/or insurance.

Ability to obtain or current possession of a valid California Life/Health and Life Only licenses

Located in California, Nevada, Oregon or Colorado