Teller

Job Description

SUMMARY: Interacts with credit union members to accurately conduct all credit and debit transactions in compliance with established credit union policies and procedures.

ESSENTIAL FUNCTIONS:

Greets members with a smile in a friendly, courteous and professional manner

Develops and maintains account relationships, provide solutions, and resolve member problems through quality service and product knowledge while maximizing cross-selling opportunities

Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, cashier’s checks, redeem savings bonds, loan payments, transfers and check cashing on credit union data processing system

Processes information pertaining to members’ accounts and routes to proper department for processing

Provides in person, by telephone or mail such explanation as member authorizes concerning their account

Educates member on value added products and services and employs related cross-selling/service standards

Processes and prints Instant-issue debit cards at member’s request

Assists members in opening sub accounts

Conducts daily opening and closing of terminal; accounting for assigned cash; balancing to terminal close report; remitting daily work to supervisor, and other support activities

Adheres to all policies and procedures

Other duties as may be assigned

SECONDARY FUNCTIONS:

Places cash order for Service Center on a weekly basis

Assists in performing end of night job duties and check scanning

Works Saturdays in the Gurnee Service Center on a rotating basis

Fulfills Receptionist duties at the Gurnee Service Center, as needed

Works as ITM MSR, as needed

QUALIFICATIONS:

Education Required: High School Diploma or equivalent (GED)

Experience Required: One (1) year of cash handling and customer service experience

Experience Preferred: Two (2) years of cash handling and customer service experience

Knowledge, Skills and Abilities (KSAs):

Mathematical skills

Organizational skills

Ability to count cash accurately

Ability to perform job functions independently

Ability to work as part of a team

Ability to verbally communicate effectively with internal and/or external members

Ability to use computers and job-specific technology/software efficiently

Maintains confidentiality

Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: Up to 10% local travel to assist with service center coverage