E-commerce Virtual Assistant

Join our client, a trailblazer in the aromatherapy industry, as an E-commerce Virtual Assistant. In this pivotal role, you will manage the daily operations of a vibrant online store, collaborating with dynamic teams to ensure a seamless shopping experience. This position offers the unique opportunity to merge technical savvy with creative marketing and customer service excellence, fostering an engaging digital environment for a globally recognized brand.

Work schedule

10 am - 7 pm (BST - London) Mon - Fri

Hours/week: 40

Responsibilities

Oversee daily operations of the online store, ensuring products are updated and displayed correctly.

Collaborate with the sales and operations team to ensure timely product availability.

Gather and prepare product images and descriptions for new launches.

Support the eCommerce manager in various projects, including liaising with web development agencies and other external SaaS companies.

Regularly communicate with developers, sharing designs and ensuring timely project completion.

Develop and implement promotional plans for the eCommerce platform, ensuring alignment with management, buyers, and sellers.

Handle customer inquiries, order tracking, and provide support as needed.

Engage in basic social media activities to promote products and engage with the audience.

Process invoices, refunds, and other related financial tasks as required.

Monitor website analytics, customer feedback, and vendor inputs to continuously improve the online shopping experience.

Qualifications

Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce) and proficiency in utilizing platform-specific apps like Rebuy and Aftersale.

College degree preferred, ideally in Business, Marketing, or a related field.

Demonstrated ability to multitask and thrive in a fast-paced environment.

Exceptional communication skills with fluency in English.

Detail-oriented with a strong focus on accuracy and customer satisfaction.

Experience with digital marketing tools such as Klaviyo and Postscript, with the ability to manage email and SMS marketing campaigns, troubleshoot issues, and optimize engagement flows.

Background in customer service or sales support, with a knack for problem-solving and customer interaction.

Capable of analyzing website metrics to derive actionable insights that enhance the e-commerce experience.

Must be available to work during London business hours.

Other requirements

Computer/laptop

Processor: Intel Core i5 or higher

RAM: 8GB or higher

Storage: 256GB SSD or higher Operating

System: Windows 10 or macOS

Display: 13-inch or larger screen size with a resolution of 1920x1080 or higher

Battery Life: Minimum of 8 hours

Internet

10 Mbps download and 5 Mbps upload

Accessories

Webcam

Noise-canceling headset with mic

Work set-up

Professional/presentable background

Quiet and distraction-free area