Senior Order Processing Specialist

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

1. To support establishment of Order Processing function together with SEA Order Processing team

2. Order Entry

- Responsible for firm business: Ensure that global order booking rules are implemented

- Check against contract (consistency check)

- If applicable, check order confirmation pre-requisites (e.g.letter of credit, financing, export control) and check against order book

- Create order

- Initial alignment on quantities with customer for quantity contracts

- Trigger capacity check: handover to Demand Processing in case of deviations

- Create and send order confirmation

- Upload of delivery information to customer portals, if applicable

3. Perform internal and external order change management

- Handling of customer requests in Salesforce Service Cloud

- Ensure that each inquiry is recorded in a ticket in Salesforce Service Cloud

- Demand and Capacity alignment with end-customer

- Change orders and update quantity contracts

- EDI error processing of external sales orders

- Proactive Handling of order changes caused by Schaeffler (AB-Monitor)

- Coordination of phase-in / phase-out with the customer

- Handling of customer request for product certificates

4. Logistics and invoicing

- Creation of delivery notes according to customer’s monthly capability (for Distribution)

- Execution of credit management

- Request / cross check all necessary shipment documents and conditions

- Handling of delivery exceptions (special transport)

- Delivery coordination with customer and forwarders

- Request for proof of delivery

- Follow up on shipment documents and save in SAP

5.Customer specific (Logistics) Requirements

- Establish regional responsibility for evaluation and documentation of customer specific logistics requirements

- Coordinate logistics requirements with all affected departments (Region / HQ / Corporate) in case of new requirements and request for changes

- Monitor implementation and alignment with end-customers

- Definition of counter measures in case of deviations

6. Team Leadership

- To track and report monthly key performance indicator (KPIs) results

- To take charge to conduct cross-training and lead OP Specialists to ensure an acceptable service level in achieving department and company targets

- Support and manage to oversee SEA Order Processing team/operation during Manager's absence

- Onboarding of new joiner and carry out training

7.Project Management

- Implementation of projects in the context of continuous improvement process and quality management

- Lead (sub-)projects with focus on Demand Management

- Alignment with process owner regarding extensive process changes or requirements (Δ-Analyses)

- Involve to support and participate as core member in audits

- Initiate, execute and lead work flow automation activities on SEA level (Development of RPA (Robotics Process Automation)

Your Qualifications

- Bachelors’ Degree in Business Administration or relevant field

- A minimum of 1-3 years' proven experience in a customer service or Scheduler

- Customer Centricity

- Goal focus

- Coordination skill

- Maturity to communicate & negotiate with customers, subcontractors as well as with internal partners

- Middle class English writing / speaking skill

- Preciseness and carefulness in terms of data handling

- Cost consciousness

- Compliance management

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Contact

Schaeffler Vietnam Co., Ltd.

Trung Nghia Nguyen

For technical questions, please contact this email address:

Keywords:Strongertogether, Experienced; Others; Full-Time; Limited; Administration, Services & Support;