Jr WORKFORCE ANALYST

Jr WORKFORCE ANALYST

PAY- $40-$50/HR

DURATION- 12 MONTHS

SAN ANTONIO, TX (onsite)

Required Skills:

Intermediate knowledge of Tableau (2 years)

Intermediate knowledge of Excel (2 years)

Proven ability to work independently and deliver results (2 years)

Jira, Excel, Tableau

Maintain system configuration settings for NICE WFM and NICE Performance Management applications that are used by the contact centers. Trouble shoot issues/tickets and respond to emails. Assist with project work such as data entry to update system settings.

Knowledge of basic NICE WFM & NICE Performance Management system administration

Knowledge of Tableau report creation/management

Application triage/troubleshooting skills

Knowledge article management

Change and release management coordination

Please provide any details that will be helpful for Supplier to find the right candidate for job.

Description:

Under supervision, assembles, analyzes, and documents client’s business requirements

Defines high-level application, relationships, flows, implementation of business (processes, activities, functions, information), applications, and creates business and system use cases or functional specifications

Assists in creation of business requirement documents (BRD) that sets out project requirement including costs, objectives, milestones, and timelines

Performs business analysis and project management support for his/her area. Interprets data and provides analysis results to derive actionable insights

Assists in the development of detailed functional specifications including function models, process flow diagrams and report and screen layouts

Assists in the presentation of recommendations and solution designs

Coordinates with testing team in planning and executing system integration testing and regression testing

Participates in resolving any functional issue in post-production environment during the cutover period

Supports the senior stakeholders in preparing user guides and provide user training

Good understanding of Agile methodology and SDLC

Knowledge of scripting and database languages such as Oracle PL/SQL, MySQL etc.

Knowledge of project management tools such as JIRA/Confluence

Experience supporting business requirements for large scale applications in the concerned domain