Quality Assurance System Specialist

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Make an Impact by:

Business owner of a new suite of quality and workforce management systems

Manage IT and systems vendors such as Nice and Accenture

Voice of internal customers for all issues relating to these applications

play the role of business analyst to understand, bridge and provide optimal solutions for all initiatives

Business project lead to understand and assess key stakeholders requirement and to bridge in the right support from business & IT, to ensure full requirements / solutions are captured

Conduct briefing as and when there are changes to system feature / functionality impacting the workforce planning team

Lead systems related process changes and/or gap implementations

Up to date of new technologies and capabilities in the industry

Lead key roles in refresh projects such as ST Pedia replacement

Skills for Success:

Min Diploma

1 year of experience in operations related role

At least 1 year of experience in systems operations and project management.

Acquired experience as a business analyst role leading various roles such as UAT lead & implementation lead

Competency in excel and power point

Strong stakeholder Management

Strong analytical skills

Strong influencing skills

Strong in execution

Good presentation skills

Rewards that Go Beyond

Flexible work arrangements

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.