Call Center / Customer Service / Order Entry (Afternoon Shift)

Job Description

Call Center / Customer Service / Order Entry

Call Center Customer Service Representative (Afternoon Shift)

Up to $24.00 per hour to start plus great company-sponsored benefits

Afternoon Shift - Your will receive one day off between Monday and Friday and will have a schedule that includes Saturday Mornings.

Monday through Friday Hours: 10:30a - 7:30p

Saturday Hours: 8am-4:30pm

As Call Center Customer Service Rep, you will:

Join a manufacturer of lighting solutions for home and commercial environments

Receive complete training

Communicate with customers by phone and email

Provide information on product details, pricing, availability and lead times

Answer questions and address inquiries

Make product suggestions as appropriate

Create price quotes

Take, enter and process orders

Make updates to customer account information in the CRM

Arrange and track shipments

Monitor open orders

Troubleshoot issues and complaints as they arise

Escalate complex issues as necessary

Perform other duties as assigned

An ideal candidate profile will include:

At least 1 year of Call Center experience

With:

An Associate's or Bachelor's Degree

CRM experience (ANY TYPE)

Experience with CALL METRICS

Proficiency with Microsoft Word and Excel

Accurate Data Entry skills

Pluses:

+++ Related experience from a manufacturer and/or distributor of products

+++ Experience in a high-volume call center

+++ Salesforce experience

+++ SAP experience

Houston, TX

JG ID #24-1114 - Houston, TX 77095 – Sharon Murphy, Lead RecruiterCompany Description

Each year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.

Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.

All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.