Front Desk Receptionist

Job Description

Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

College course work in related field helpful.

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Computer experience required.

Customer Services experience preferred.

Physical Requirements

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Ability to work weekends

Fundamental Requirements

Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Review Front Office log

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

Follow all cash handling and credit policies.

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Be familiar with hospitality terminology.

Have knowledge of emergency procedures and assist as needed.

Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner

Balance and prepare individual paperwork for closing of shift according to hotel standards

Maintain a clean work area.'

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This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused

Stable -- traditional, stable, strong processes

People-oriented -- supportive and fairness-focused

Team-oriented -- cooperative and collaborative

Hours per week:

20-40

Work Location:

One location

Work Remotely

No

Job Types: Full-time, Part-time

part time or full time.

Morning 8-4

afternoon 4-12pm

night audit 12-8am

we are currently hiring for all shifts.