Addiction Medicine Medical Assistant

Job Description

ROLE AND RESPONSIBILITIES

The Medical Assistant is the face of all medical practices. This person is responsible for ensuring that practice operations are adequately conducted and usually has the most interactions with practice patients and vendors. This role requires professionalism, organization, proper grammar and writing, and excellent communication skills. The roles and responsibilities for this position below provide a baseline of duties one will need to fill this position. (These roles and responsibilities are subject to change at practice discretion).

Greeting and Engaging with Patients

Answering Phone

Perform all duties within HIPAA regulations.

Patient intake/discharge

Scheduling/Rescheduling Appointments

Providing Patients with resources and FAQs

Checking in patients/ Rooming Patients

Maintaining Patient Accounts

Receiving/Processing Payment

Cash Deposits (internally)

Checking Fax, emails, and patient communications

Supporting Administration Staff (making calls/sending correspondence/setting up meetings/etc)

Inventory Control

Opening and Closing Practice

Contributes to team effort!

QUALIFICATIONS AND EDUCATION REQUIREMENTS

A graduate of a certified medical office training course is preferred.

High school graduate or equivalent required.

2 years of experience at a healthcare facility in a medical receptionist role (essential).

Addiction Medicine experience (preferred).

Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (highly advantageous).

Personality and demeanor to deal with the public and assist ill, older, or distraught patients

Familiarity with phone systems

Previous experience with Microsoft Office software is required

Good organizational skills

PREFERRED SKILLS

Multi-tasking

Flexibility

Computer skill

EHR

Microsoft Office

Telephone skills (multiline)

Customer service

Time management

Organization

Attention to detail

Scheduling

Word processing

Professionalism

Quality focus

ADDITIONAL NOTES

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.