Call Center Officer - Call Center

Job Responsibilities

Functional Responsibilities:

Answer incoming calls and assist customers in their orders

Provide a high level of personalized customer service.

Provide customers with product and service information and explain offers that are available at Drinkies stores

Up sell products, inviting customers through the phone call to try any new product.

Increase the awareness and trials of any new SKU.

Offering the promotions if available to all customers

Sell product and place customer orders in computer system.

Solving the billing issues.

Handling Drinkies net web orders.

Outbound calls to increase sales & to activate the inactive accounts

Following up the delivery cycle until the order delivered to the customer

Complete call logs and reports

Offering all support in different projects, surveys or new ideas which are related directly to Drinkies department or indirectly with other departments such as Marketing, customer service, sales etc

Dealing with the customer complaints over the phone & web site

Good written and spoken English language-CEFR B1

Basic computer skills (Windows, Hardware)

Typing speed > 20 Words per minute Effective Communication Skills.

Ability to Handle Pressure.

Flexibility to work on rotational shifts and off days.