Customer Service Rep

Job Description

Duties and Responsibilities

Work closely with the sales team to ensure the order management process runs smoothly and efficiently.

Order entry and order follow up in Oracle system.

Deliver outstanding customer service over the phone, emails, and live chat.

Respond to customer queries in a fast-paced team environment.

Creatively find innovative solutions to meet goals and take the company forward.

Manage order lifecycle from receipt through shipment.

Thoroughly and appropriately follow up on all orders, shipments and products.

Ensure the shipping dates are set and deadlines are met, providing detailed updates and tracking information.

Navigate through multiple computer applications with speed and accuracy.

Perform other duties as requested by management.

Qualifications

High school diploma or equivalent required. Post-secondary education is preferred.

A minimum of two (2) years of experience in customer service in manufacturing or related fields.

Excellent written and oral communication skills.

Strong work ethic and follow-up.

Excellent time management skills and ability to multitask.

Strong organizational skills, great attention to detail and ability to prioritize tasks. Computer skills to include Excel, Word, and other Mac and/or Windows Applications.

Prior experience in Customer Service and/or Sales in a Manufacturing setting

preferred.

If you have these skills and would like to join our Team, please respond quickly for immediate consideration.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Employment is subject to verification of pre-screening testing, which will include drug and background screenings.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.