Floor Manager

Job Description

We are a Lebanese-Middle Eastern restaurant and seeking an experienced Floor Manager. This is an excellent career opportunity for individuals with passion for food and the culinary arts with continued career development and growth opportunities. We strive to provide exceptional guest service and hospitality. The ideal candidate will have a great handle on Front of House Staff training, coaching and providing an exceptional customer service experience.

Essential Duties and Responsibilities:

Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees

Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions

Management of all Front of house staff

Ensures exceptional service standards are consistently met and that activities are carried out effectively

Ensures consistent, high-quality service standards are maintained in the assigned hub through effective training and feedback mechanisms

MUST Build strong rapport with guests and continually check on guests ensuring they are satisfied

Inspects dining room and storage areas to ensure compliance with health and safety regulations

Implement and maintain all standards set by the company

Perform other job-related duties as assigned throughout your tenure and understand they may change when the business grows and clients develop loyalty to the establishment.

Requirements:

At least 5+ years of Restaurant Management experience.

Energetic and detail-oriented with exceptional interpersonal skills

Must have open availability including mornings, PM and weekends

Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

Strong communication, leadership, and conflict resolution skills

Highly-organized, with the agility to manage a dynamic, fast-paced working environment

Strong communicator with the ability to connect, motivate and inspire people

Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, lifting, carrying and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 40 lbs

Benefits:

Employee discount

Paid time off

401k with company match after 6 months of employment

Schedule:

Evening shift

Holidays

Weekend availability

Language:

English (Required)

Spanish (Preferred)

License/Certification:

DOH Food Protection or Must be willing to obtain License within first 30 days of employment.