ServiceNow Developer

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**Job#: 2029455**

**Job Description:**

**ServiceNow Developer**

**Job Description

As a ServiceNow Developer, you will play a crucial role in configuring,

customizing, and maintaining our ServiceNow platform to meet the needs

of our organization. You will oversee the configuration of our

ServiceNow platform to ensure it meets the needs of our users and

business. You will collaborate with various stakeholders, including IT

teams and business users, to understand requirements and translate them

into effective ServiceNow solutions.

**Responsibilities:**

1. ServiceNow Configuration: Perform hands-on configuration and

customization of the ServiceNow platform to fit business

requirements. ServiceNow Modules in use include Incident Management,

Change Management, Service Catalog, CMDB, Asset Management, ITOM and

more.

2. Scripting Write and document clean, efficient, and maintainable

code using JavaScript, Web Services, Angular etc. Code reviews and

quality control checks should be undertaken as part of every update

set/project/upgrade to guarantee maximum efficiency and

productivity.

3. Technical Acumen: Provide expertise for all technical issues related

to development. Oversee the administration of multiple ServiceNow

instances including access control, workflow automation, data

management, integrations, and system maintenance/upgrade tasks.

4. Requirement Gathering: Collaborate with implementation partners,

system admins, business users and IT teams to gather requirements,

understand process workflows, and translate them into efficient and

scalable ServiceNow solutions.

5. Solution Design and Development: Design and develop ServiceNow

solutions including forms, workflows, scripts, business rules, UI

policies, and integrations to meet business requirements and improve

overall system performance.

6. Testing and Quality Assurance: Manage tool configurations to ensure

reliable production. Conduct thorough testing of ServiceNow

enhancements, updates, and patches to ensure system stability,

functionality, and adherence to best practices.

7. Documentation and Training: Create and maintain comprehensive

technical documentation, including system configurations, workflows,

and customizations. Provide training and guidance to end-users and

other administrators on ServiceNow functionality and best practices.

8. Continuous Improvement: Maintain ServiceNow certifications, stay

updated on the latest ServiceNow features, updates, enhancements,

and industry trends. Identify deficiencies or opportunities for

process improvement and recommend innovative solutions to optimize

the use of the ServiceNow platform.

**Requirements:**

1. Experience: Minimum of 5years of hands-on experience as a ServiceNow

developer/ administrator configuring and customizing the ServiceNow

platform particularly for**ITSM, ITOM and HAM**modules. Experience

with ServiceNow product implementation is a bonus.

2. ServiceNow Certifications: ServiceNow certifications such

as**Certified Application Developer CAD),Certified System

Administrator (CSA) or Certified Implementation Specialist (CIS)**in

one or more ServiceNow modules.

3. Technical Skills: Proficient in ServiceNow platform configuration,

including user management, access control, form design and workflow

automation, scripting, business rules, UI policies, integrations

with other programs/vendors, and reporting.

4. ITIL Knowledge: Familiarity with ITSM/ITIL processes and best

practices, particularly Incident Management, Change Management, and

Service Catalog.**ITIL v4 certification is a plus**.

5. Problem-Solving Skills: Abi ity to analyze complex business

requirements, identify system issues, and propose effective

solutions. Strong troubleshooting and problem-solving skills are

essential.

6. Communication and Collaboration: Excellent interpersonal and

communication skills to effectively collaborate with management and

stakeholders. Ability to gather requirements and provide training

and support to external or internal users.

7. Attention to Detail: Strong attention to detail and commitment to

delivering high-quality solutions. Must possess a keen eye for

identifying and resolving system issues and inconsistencies.

8. Adaptability and Continuous Learning: Ability to adapt to changing

priorities, handle multiple tasks simultaneously, and continuously

learn and apply new concepts and technologies.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or

allow discrimination on the basis of race, color, religion, creed, sex

(including pregnancy, childbirth, breastfeeding, or related medical

conditions), age, sexual orientation, gender identity, national origin,

ancestry, citizenship, genetic information, registered domesti