Field Services Engineer

My client is hiring for a Field Service Engineer to join their AMAZING team! This is a job that requires someone that loves to travel, & rack up those miles! Providing post sales support, maintenance, trouble shooting, repair, for high-tech tools used by scientists. Recent Grad, Intern,

3 years hands on? Let's connect! GREAT COMPANY!

Palo Alto - Travel across North America

Salary Range: $62,000K - $120,000K (DOE)

Perform maintenance, troubleshooting, repair, and

validation for BLI instrumentation.

Maintain annual service contracts: Schedule and perform

annual preventive maintenance.

Maintain internal instruments for optimal performance

(R&D, applications, demo stock).

Perform and document system validation (IQ/OQ/PQ) for

repaired and incoming stock.

Triage, schedule, and provide customer support via phone,

email, or visits.

Manage customer relationships and escalations.

Maintain professional and positive relationships with

internal and external customers.

Report and contribute DFS recommendations for products

in development.

Document tasks performed at customer sites using SFDC.

Log all customer visits and provide feedback to appropriate

departments.

Bachelor’s degree in chemistry, biochemistry, engineering, optical engineering, or related field required.

2-3 years of hands-on experience in instrumentation service.

Mandarin language skills preferred.

Basic wet lab skills necessary.

Knowledge of IQ/OQ/PQ is advantageous.

Experience with spectroscopy instrumentation (UV/VIS, Fluorescence, IR, FTIR, Raman) is beneficial.

Strong interpersonal and verbal communication skills.

Highly organized and capable of working independently.

Willingness to travel 50-75%.

Great Benefits! Please send your resume; ASAP!