Certified Salesforce Product Owner - Onsite

Job Title: SALESFORCE PRODUCT OWNER - On-site

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

Premier America Credit Union is seeking a skilled and experienced Product Owner to lead the implementation and optimization of Salesforce Financial Services Cloud within Premier America Credit Union organization. The Product Owner will be responsible for driving the development and enhancement of Salesforce solutions to streamline processes, improve member experiences, and achieve business objectives. This is an on-site role and not remote.

What You Will Do:

Team Member models behaviors that align with Premier America's Core Values.

Strategic Planning: Collaborate with stakeholders to define the strategic vision and roadmap for Salesforce Financial Services Cloud implementation and optimization aligned with organizational goals.

Product Ownership: Serve as the primary point of contact for Salesforce Financial Services Cloud, owning the product backlog, prioritizing features, and ensuring alignment with business priorities.

Requirements Gathering: Work closely with business stakeholders, BSA, and Scrum Master to gather and document requirements, user stories, and acceptance criteria to guide development efforts.

Solution Design: Partner with internal team (IT / Salesforce Agile Team) and external vendors to design and configure Salesforce solutions, leveraging best practices to meet business requirements and maximize platform capabilities.

Project Management: Partner with Scrum Master and Lead Agile project management processes, including sprint planning, backlog grooming, daily standups, and sprint reviews, to drive successful project execution and delivery.

Change Management: Develop and execute change management to ensure successful adoption of Salesforce Financial Services Cloud across the organization, providing training and support service tickets to end-users as needed.

Continuous Improvement: Proactively identify opportunities to enhance Salesforce solutions, optimize processes, and drive innovation to improve member experiences and achieve business objectives.

Additional duties or projects as assigned.

What We Are Looking For:

Bachelor’s degree in Business Administration or related experience.

Certified Salesforce Administrator (ADM 201) and/or Certified Salesforce Advanced Administrator (ADM 211) credentials required.

Three years to five years of similar or related experience, including preparatory experience and proven track record of successful project management and Agile methodology implementation.

Experience in the financial services industry, particularly within a credit union, is preferred.

Excellent communication, collaboration, and stakeholder management skills. Three years to five years of similar or related experience, including preparator experience.

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust.

Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

Ability to work onsite at our Chatsworth offices.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer Veterans/Disabled

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $ 79k – $98k annually.

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

Competitive pay

Subsidized health care including medical, dental and vision

FSA and HSA

Company-Paid Life and A&D insurance

Discounts on loans (must be a member)

Paid Vacation, Holiday, and Sick time

401k Retirement Saving Plan with a 6% safe harbor employer match

Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.