Technical Customer Service Supervisor

Seeking a Technical Customer Service Senior level Rep or Supervisor or Manager that can manage accounts and customer support and service; Also read and interpret schematic designs, plans and lay out. Understand customer request on specific Product dimensions . size . delivery etc

Responsibilities:

Serve as a Key Account Manager handling multiple blue-chip Fortune 500 customers in the automotive, lawn and garden, medical, aerospace and telecommunications industries

Act as the engineering liaison to coordinate with other departments to assure all aspects of the customer experience is handled flawlessly, including Quoting, Technical Support, Order Entry and Inventory Planning

Responsible for incoming technical product calls for orders, availability, quotes, pricing and technical inquiries.

Process orders, forms, applications and requests.

Work as a liaison between sales, manufacturing and shipping on a daily basis.

Open and maintain customer accounts by recording account information, keeping records of customer interactions and running reports

Requirements:

BA or BS Degree Preferred but not required

Manufacturing Engineering Major Highly Preferred

Must be able to read Schematics.

Technical competencies for dealing with automotive mechanical parts

Experience with fasteners or similar related products and industries

Minimum relative experience needed is 3 years

Ability to work in a fast-paced environment

Must have excellent verbal and written communication skills to work closely with Inside and Outside Sales Team to assure 100% customer satisfaction

Advanced Proficiency needed in Large ERP or MES

Advanced Proficiency with MS Word, PowerPoint, Excel