Dispatch Coordinator

Title: Dispatch Operations Specialist

Company: Amazon

Location: Tempe

Duration: 4 month contract to FULL TIME CONVERSION

Work Type: Hybrid 1X a week onsite

Work Schedule: Weds-Sunday OR Thurs-Mon or Fri-Tues,

Hours: 8 hour shifts starting anytime between 6am to 1:30PM

Interviews: two 15 min phone calls

START DATE: 5.27

TWO References are REQUIRED.

Pay: $20.82

Job Description

On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.

Required Skills & Experience

-1+ year of recent relative experience working in a call center for a large enterprise reputable company

-Excellent phone presence is a must! This team is the "white glove" customer service team for Amazon

-Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.

-Must be a quick learner and able to work a heavy amount of OT and throughout the holidays

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.