Senior System Engineer

The Senior Systems Engineer role entails developing, deploying, and maintaining technical infrastructure primarily focused on Intel, Windows, Azure, and VMware platforms. The selected candidate will play a pivotal role in enhancing our technical setup through involvement in projects ranging from small-scale to complex. They will also function as a key member of the final level support team, tasked with issue escalation, troubleshooting, root cause analysis, and service restoration. Additionally, they will collaborate in formulating and executing policies and procedures to ensure that system provisioning and maintenance are in line with company objectives, industry standards, and regulatory requirements.

Responsibilities:

Demonstrate advanced technical proficiency spanning hardware and software domains, including Microsoft Azure, IIS, EDR platforms, Windows Operating Systems (2016, 2019, 2022), TCP/IP, DNS, DHCP, and storage environments.

Showcase expertise in Active Directory, ADFS, and Group Policy management.

Maintain a robust working knowledge of VMware ESX.

Possess strong proficiency in Microsoft Azure administration and security practices.

Execute tasks such as operating system configuration, hardware troubleshooting, server performance optimization, and daily backups utilizing Rubrik and Azure.

Perform server patching, software distribution, and provisioning operations.

Manage user accounts, privileges, and access issues across various applications.

Install, upgrade, configure, and provide support for Windows and MS SQL server environments.

Monitor system performance and logs, administer O365 environments, including spam filtering, and utilize Microsoft Intune for mobile device management.

Utilize scripting for task automation, administer IIS and SAN infrastructure, and oversee enterprise switches and firewalls.

Respond promptly to system monitoring alerts and participate in on-call rotations to support a 24x7 operational environment.

Address service tickets, troubleshoot technical issues, and collaborate with service providers to ensure timely resolution.

Position Requirements:

Formal Education & Certification:

Preferably possess Microsoft Azure, networking, storage, and virtualization certifications.

A bachelor's degree in a technology-related field is desirable.

Personal Attributes:

Hold a minimum of 5 years of relevant IT experience.

Demonstrate exceptional customer service and interpersonal skills, with a focus on rapport-building, active listening, and effective questioning.

Exhibit strong organizational skills to deliver high-quality work within defined parameters and deadlines.

Be willing to work beyond regular business hours as necessary.

Thrive in a collaborative, team-oriented work environment.

Display initiative and follow-through to achieve successful outcomes.