Senior Retail Data Support - POS Specialist

Company Profile:

Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 140 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

Job Summary:

Benjamin Moore is currently seeking a highly skilled and motivated individual to join our team at our Corporate Headquarters in Montvale, NJ as a Senior Data Analyst and Point-of-Sale System (POS) Program Support Professional. The primary focus of this role will be to supervise and process pricing and data review and maintenance, data analysis, and coordinator responsibilities related to onboarding of our Independent Retailers into Benjamin Moore Programs and to our Preferred point-of-sale (POS) systems ensuring seamless integration and support throughout the process as well as to ensure accuracy and integrity of our Master Inventory Item Database and Store Information.

Duties & Responsibilities:

Supervise the activities of the Data Analyst and Program Support role by

guidance, support and coaching to help them achieve their goals and improve performance

feedback as needed

with manager and other team members to develop and implement strategies for improving processes and productivity

Oversee, coordinate and process the following in a supervisory role in order to ensure accuracy, inclusion and completion.

Review:

daily, weekly, monthly, quarterly interface review to ensure accuracy and integrity and follow up on exceptions for all data related to the following:

Inventory Items Database

Status Information

and Coordination:

Independently Owned Retail store and Corporate personnel as related to POS program implementation and maintenance

log, update, and distribute program status reports

group mailboxes for program submissions

Implementation:

Retailers from a POS perspective into various BM Programs, including Outside Sales Rep (OSR), Contractor Commercial Pricing/Director of Sales Rebate (CCP/RSD), Electronic Data Interchange (EDI), Contractor Rewards (BIW) and others

validate, track, and follow through on all stages of program implementation, ensuring data accuracy and inclusion, POS functionality, responsiveness

End User Support:

Review incoming requests from end users and interpret work to be performed

Retailers using our endorsed point-of-sale system and other POS systems with data and operational needs

and troubleshoot POS and program related issues, then take the steps to resolve the root cause

Analysis and Manipulation:

large-scale data analysis and manipulation, including preparation of load files (BM products – possibly others from our database), Benjamin Moore Cost Updates, inventory item data review, conversion, and cleansing

new and maintain existing Access and Excel data tools

Inventory Support:

Back up support for Retailer Physical Inventory Counts and related analysis as needed

Reporting:

Create, run, and distribute various periodic and ad-hoc reports using a variety of applications to support all of the above as well as to meet the needs of our customers, including Consumers, Retailers, Corporate personnel

Collaborate with cross-functional teams to identify reporting requirements and ensure that reports are aligned with business objectives and stakeholder needs

Documentation and Procedures:

Create and maintain written procedures and best practices for various activities

Review and update existing documentation to reflect changes in processes, policies, and regulations when needed

Prepare and distribute communications and newsletters

Special Projects and Meetings:

Assist with special projects and tasks as needed

and distribute weekly meeting minutes

Schedule:

evening and weekend work may be required to meet the needs of the Business

Desired Skills & Experience:

Minimum of 2-3 years of experience in a supervisory role

5+ years experience in the retail environment with a demonstrated experience in retail operations, including a deep understanding of retail business processes, is highly desired

Prior experience in the paint or home improvement industry is desired, providing familiarity with industry-specific dynamics and customer needs

2+ years system/data maintenance with emphasis on customer/inventory data

Demonstrated success in leading teams and achieving goals

Experience in performance management, coaching and development of team members

Solid customer service experience

Ability to successfully multi-task while maintaining data integrity – manage multiple tasks simultaneously while ensuring data integrity and accuracy are maintained at all times

Must be detail oriented

Exceptional organizational and time management abilities, coupled with strong interpersonal and communication skills (both verbal and written)

of conducting thorough research, exercising sound judgment, prioritizing tasks effectively, and executing them with precision and efficiency

individual with the ability to thrive both independently and collaboratively within a team-oriented environment

Quick learner with a positive and professional demeanor, adaptable to changing priorities and environments

Strong Microsoft Office Skills in Excel, Word, Access, and SAP Business Objects

Familiarity with point-of-sale applications is desired, demonstrating an understanding of retail transaction processes and systems

Knowledge of SQL Server Management Studio (SSMS), SQL Server Reporting Services (SSRS), SQL querying, Toad, SAP, and Qlik Sense is advantageous

Education & Certifications:

2 year college degree or equivalent technical training or work experience