Dealer Support Supervisor

Job Responsibilities:

Responsible for the overall support and management of dealers' after-sales service, reply and solve problems in a timely manner, follow up problems and closed-loop management of the whole process of service, and ensure user service satisfaction.

As a window for after-sales service and dealer communication, cooperate with the sales department, coordinate internal resources, and solve the after-sales difficulties of major customers.

Responsible for the return review and docking of dealers, and effectively transmit data internally.

Handle dealer service complaints and technical problems to ensure that customer problems are solved quickly and effectively.

Regularly organize dealer service meetings, collect dealer VOCs, analyze customer problems, and promote internal optimization closed-loop.

Participate in and cooperate with the special implementation of department service improvement, including system optimization, process improvement, etc.

Job requirements:

Educational requirements: bachelor degree or above

Work experience: relevant experience in the service industry.

Knowledge requirements: have a certain understanding of electronic products.

Have a good sense of service, work conscientiously and responsibly.

Proficient in office software applications.

Be able to communicate in spoken English daily.

Have good ability to work under pressure.

Other requirements: strong communication skills and good collaboration skills.

Job Responsibilities:

Responsible for overall support and management of dealer after-sales service, promptly responding to and resolving issues, following up on issues and managing the full process of service closure to ensure customer satisfaction.

Serve as the communication window for after-sales service and dealers, coordinate internal resources with the sales department to address after-sales difficulties for major clients.

Responsible for reviewing and coordinating returns from dealers and effectively transmitting data internally.

Handle dealer service complaints and technical issues to ensure quick and effective resolution of customer problems.

Regularly organize dealer service meetings, collect dealer Voice of Customer (VOC), analyze customer issues, and promote internal optimization closure.

Participate in and cooperate with the department's specialized initiatives for service improvement, including system optimization and process improvement.

Job Requirements:

Educational Background: Bachelor's degree or above.

Major: No specific requirement.

Work Experience: Experience in the service industry is preferred.

Knowledge Requirements: Some understanding of electronic products.

Abilities and Qualities:

Possess a strong sense of service and work diligently and responsibly.

Proficient in office software applications.

Able to engage in daily English oral communication.

Have good stress resistance.

Other requirements: Strong communication and collaboration skills.