Customer Service Specialist

The Customer Service Specialist will interact with the company’s drivers addressing inquiries/issues. We currently have a Monday through Friday Noon till 9pm shift available. Once training is complete the role can be 100% remote.

Duties/Responsibilities:

Interacts with customers via telephone or email to provide support and information on truck deliveries.

Fields driver questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate terminal staff.

Ensures that appropriate actions are taken to resolve driver problems and concerns.

Maintains detailed records of driver interactions, complaints, or comments.

Takes detailed notes on driver accident calls and forwards to appropriate parties.

Work with other departments and companies to resolve driver issues.

Performs other related duties as assigned.

Required Skills/Abilities:

Communication skills including active listening.

Able to resolve customer issues in a professional manner.

Computer skills with the ability to learn new software.

Education and Experience:

High school diploma or equivalent.