Restaurant Supervisor

Duties and Responsibilities

• Assist in the management of shift procedures of the store including consistent and appropriate execution of the Quality & Service Management. Lead to ensure that the entire store is fully prepared and the store team is ready for the shift.

• Supervise the floor during peak hours and implement the “Step–in and Step-out” principle whenever necessary. Ensure that awesome guest service and hospitality are delivered to each by setting and sustaining a fun, positive, and energetic shift.

• Lead each shift by delegating duties, assigning specific tasks, and ensuring that each team member is fully prepared before, executing excellently during, and setting the next shift up for success as they end theirs.

• Develop positive relationships that will create loyalty among guests. Recommend and implement local store marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.

• Supervise in monitoring and managing materials such as tissues, packaging materials (for leftover and carry-out), and condiments, among other operating supplies.

• Achieve the target rating on Hit Rate.

• Monitor Guest Service performance of the food delivery team and call center and immediately address concerns and complaints.

• Oversee the 100% implementation of Food Delivery Marketing Programs in the store.

• Oversee the implementation of the FIFO system, as well as the cleanliness and organization of all storage areas.

• Assist the management team in holding and facilitating regular meetings for the whole team for review of operations and business results, lay out action plans, recognize performers, and provide updates on people developments, and critical matters needing emphasis.

Qualification:

• Candidate must possess at least a Bachelor's/ College Degree in food and beverage Services Management or equivalent.

• Fun, Quirky, Witty

• With at least 2 years of Supervisor/Manager experience in a restaurant setting.

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 10 June 2024

Full time