RETURN MERCHANDISE AUTHOROZIATION SUPERVISOR (RMA)

Supervises the Return Merchandise Authorization (RMA) team; Must resolve issues with clients. Decides on the warranty, returned items and repaired items. Investigate and solve product and service complaints. Responsible for keeping a facility operating. Includes repair and replacement of parts, assembling, and maintaining electronic components and systems.

Sourcing or fabricating replacement parts for electronic systems. Strong technical knowledge with the ability to troubleshoot, repair computer peripheral equipment and resolve hardware and software issues is needed, with the ability to perform effectively with high quality.

Supervises RMA staff and Technicians.

Delegates tasks to Technicians

Ensures timely response to customers, through email and phone -both internal and external-are upheld

Communicates to upper management, Sales and Accounting to report returns and discount charge-backs and determine where problem was created in order to make sure problem does not occur again

Develops ways to continually improve process flow and follow-up on RMA's

Keeps the updated inventory of the repaired and defective items and decides when to dispose or sell the items.

Manages daily RMA production/lead reporting. Manages the weekly and monthly reports of the Technician and RMA reports.

Qualifications

One or two years of experience with knowledge of the returns process is preferred

With experience in customer service and in electronics technician.

With basic networking knowledge.

With experience as a Supervisor or in leading the people in the team.

Summary of role requirements:

Looking for candidates available to work:

Monday: Afternoon, Evening, Morning

Tuesday: Afternoon, Evening, Morning

Wednesday: Afternoon, Evening, Morning

Thursday: Afternoon, Evening, Morning

Friday: Afternoon, Evening, Morning

Saturday: Afternoon, Evening, Morning

Sunday: Afternoon, Evening, Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Full time