Service Developer

Job Description

Job Description:

NDi is hiring a Service Now Developer to work on a team supporting the Office of Information Technology (OIT) under the Executive Office of Immigration Review (EOIR) for the Department of Justice.

Requirements:

U.S Citizenship is required.

Candidate must be able to obtain Public Trust clearance

This position is hybrid (on-site/remote). Candidate will be required to work on-site at minimum, three days a week.

Qualifications and Experience:

B.S. degree in Computer Science, MIS or equivalent preferred

At minimum 8 years' related work experience

Ideal candidate must be self-motivated with a proven track record developing and maintaining ServiceNow solutions

Candidate must be organized and analytical, adept at working in a team environment

Able to implement on time to a Program Increment (PI) schedule, and able to handle multiple priorities in a fast-moving environment.

Areas of Support include:

IT Service Management (ITSM) - Incidents, Service Requests, Service Portal, Change Management, DevOps

Strategic Portfolio Management (SPM) - Project Portfolio Management, Innovation Management, Demand Management, Resource Management, Scaled Agile Framework (SAFe)

IT Operations Management (ITOM) - Discovery, CMDB

Third Party integrations through REST API

Ability to support additional areas as necessary.

Customer Service Management (CSM)

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Preferred Skills/Experience:

Ideal candidate must be self-motivated with a proven track record developing and maintaining ServiceNow solutions

Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a Program Increment (PI) schedule, and able to handle multiple priorities in a fast-moving environment.

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Customizing ServiceNow UI

Responsibilities:

Responsible for the technical specification and implementation of ServiceNow products

Provide expertise on technical questions related to development of ServiceNow functions

Develops the technical solutions, implements them and conducts production releases

Benefits:

Network Designs is committed to attracting and retaining top talent by offering competitive benefits and salary packages. Our benefits package includes comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.