IT Help Desk Tier 1 / 2

Job Details

***Not a work from home job***

Entry Level - Mid Level Computer Helpdesk Position

1-2 year experience for the entry level

3-5 years for mid-level

Perform remote with end users (teachers, students, parents)

Provide resolution to all desktop/laptop support requests (Phone, Email)

Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment

Provide Basic Active Directory administration (user related login, password, ID lookup)

Troubleshoot and service computers/laptops

Upgrade existing customer hardware and software.

Pro-actively manage the help desk case management system.

Implement solutions with proper documentation.

Responsible for tracking hardware/software inventory

Ability to complete multiple simultaneous projects in a timely manner Requirements

Knowledge of desktop/laptop hardware and common software on Microsoft OS

Excellent communication (written and verbal), troubleshooting and analytical skills

Demonstrated patience and overall courteous behavior

Demonstrated ability to work independently; must be self-motivated and goal oriented

Ability to perform without direct supervision

Track time associated to work orders and maintain case load Optional Qualifications

Any Certification Other Items to note

We pay for training and all test taking cost. We want someone who wants to accel and grow. Within 6 months we will setup a training and learning path.