Senior Implementation Manager

Job Description

Job Title: Senior Implementation Manager

Reports to: Director of Implementation

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend.

What You Will Do:

Lead projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation, budget estimations, and project implementation plans including risk mitigation based on customer feedback

Ensure milestones are successfully met through oversight of project and coordination of the project team resources

Work collaboratively with other departments impacting the implementation project & clearly communicate actions needed from all internal and external parties

Create and adhere to customer project timelines

Develop and maintains complex project plans which involve the tasks of multiple participants and stakeholders

Drives accountability from project team members and serves as a contributor in project management process improvement initiatives

Understands the business impacts of issues and how they relate to IT owned solutions

Develop and maintain all project documentation

Potential for travel to and work on-site in various client locations during key stages of implementation.

What You Will Bring:

Demonstrated experience with a proven track record in successful implementation of technology solutions

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Skills that enable you to stay organized and multi-task several projects with a go-getter attitude

Experience delivering Freight Rate and Auditing software implementations

Customer Focused attitude – creating commitment and trust, leading by example in building relationships with customer stakeholders

Desired Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 5-7 years relevant experience

Experience with Smartsheet, Confluence, Office Suite, Jira or ticket management

Experience with release processes and SDLC

PMP or equivalent professional project management certification