Service Advisor/Writer

Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry's innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company's values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education

Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (Basic, Supplemental, Spouse, and Child available)

Employee Assistance Program (EAP)

Paid Time Off

Qualified retirement plan (401k) with Employer Match

Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Identifies RV problems and services by listening to customer's description of symptoms

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

Prepares repair orders (RO)

Handles customer complaints and maintains high customer satisfaction standards

Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV's status

Qualifications

Education:

High school diploma or equivalent is required

Experience:

A minimum of one year's RV service experience preferred

Abilities:

Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills

Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends

Ability to multitask in a fast-paced environment

Reliable and strong work ethic

Commitment to superior customer service

Ability to work independently as well as on a team

Self-motivated and able to work under minimal supervision

Ability to use a computer and other office equipment

Proficient with MS Office

Knowledge or ability to learn company systems applications, including Motility Systems2K, and other software applicable

Ability to safely handle solvents and chemicals

Ability to move RVs of various sizes

Ability to organize various physical tasks through adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending

Ability to stand for long periods of time

Ability to reach above shoulders and lift a minimum of 50 pounds

Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper's Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.