Assistant Director
Description:
Job Description
Assistant Directors at The Learning Experience are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
Forecasts future enrollment based on annual graduation
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- organizes facilities maintenance and technology support
Ensures parent billings, account receivables and collections are accurate and precise
In partnership with Center Director, conducts team meetings to communicate important information and set a directionCUSTOMER ENGAGEMENT
Executes marketing brand campaigns within the center and implements local marketing activities.
Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for parent pleasers
Qualifications:
1+ years experience in retail/store management - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 1+ years of experience in a customer-facing sales setting
Ability to leverage data to understand the business and make decisions