Service Desk Analyst (Level II)

This is an onsite role in Trumbull, CT

Role cannot sponsor. FULL TIME OPPORTUNITY

Resolve situations with VIP clients (white glove experience)

Troubleshoot and resolve critical server, network, and lines of business incidents

Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP

Office 365 / Azure / AWS

Microsoft Exchange Server/Exchange Online

Remote access technologies, including RDS and VPN

Peripheral device support, including network printers, scanners, monitors & UPS devices.

WAN devices

Hypervisors, SAN, NAS

Wireless controllers and access points, routers, firewalls, and network switches

Resolve escalated issues from the L1 and L2 team members

Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.

Mentor team members on technology

Collaborate with other departments to solve complex issues

Tasks assigned by the Director of Service Desk.

High School diploma, Bachelor’s Degree a plus

Minimum of 6 years work experience in a Help Desk role

Previous MSP experience

CompTIA A+/Network+ or equivalent experience

MCSA or equivalent experience

Complete technical understanding and expertise in the following:

Public and private DNS functionality

Mail flow diagnostics

VPN support and configuration

File server support and configuration

RDS environment support