Sr. eCommerce Account Manager

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world.

In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living’s products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation.

What we do for our team members:

Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maturity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth).

Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities.

Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday.

Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members.

Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here:

Overview

We are seeking a strategic, results-driven Sr. eCommerce Accounts Manager. Reporting directly to the VP of eCommerce Marketplaces, the Sr. eCommerce Account Manager will be responsible for managing key client accounts, driving sales, and implementing strategies to optimize the online retail experience. The ideal candidate will have a strong understanding of ecommerce platforms, digital marketing, and customer relationship management.

Essential Duties & Responsibilities:

Manage and maintain relationships with key client accounts, serving as the primary point of contact for all ecommerce-related inquiries.

Develop and implement ecommerce strategies to increase sales and profitability for assigned accounts.

Monitor and analyze sales performance, identifying trends and opportunities for growth.

Collaborate with cross-functional teams including marketing, operations, and product development to execute ecommerce initiatives.

Coordinate product launches, promotions, and other marketing initiatives to drive traffic and sales.

Monitor competitive landscape and industry trends to stay ahead of the curve and identify new opportunities.

Provide excellent customer service and support to clients, addressing any issues or concerns in a timely manner.

Stay informed about new ecommerce technologies and best practices, making recommendations for continuous improvement.

Prepare regular reports and updates for management, summarizing key metrics and achievements.

Skills & Minimum Qualifications:

Bachelor's degree in E-Commerce, Merchandising, Sales, Marketing, Business Administration, or related field

5+ years of experience working directly with online teams at major retailers such as: Wayfair, Home Depot, Lowes, Amazon, and others preferred.

E-commerce platform management

Fully understands a P&L and the ecomm specific financial transactions that impact profit

knowledge of different sales channel and how to sell into different brands

E-commerce platform management: preferred experience with Amazon Vendor central and/or Amazon seller central

Managing budget and agency who built and executed campaigns

Marketing paid media or PPC campaign management and execution

Deep understanding of ecommerce platforms, digital marketing channels, and sales strategies.

Strong analytical skills with the ability to interpret data and generate actionable insights.

Work cross-functionally with peers in brand marketing, product development, sales, and operations teams to determine the product assortment, catalog and promotional programs within each channel's marketplace and media programs.

Experience in consumer brand/product manufacturing or related industries

Proficiency in data analytics tools (e.g., Google Analytics, Adobe Analytics) and CRM systems.

Physical Requirements:

Remaining in a seated position for long periods of time

Standing is to remain on one’s feet in an upright position without moving about

The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period

Lifting and transporting items that could weight up to 25 pounds

Entering text or data into a computer by means of a traditional keyboard

Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly

The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone

Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.