Information Technology Service Engineer

Our client is hiring a temporary 2-3 month contract IT Service Engineer to install, deploy, and upgrade laptops, desktops, software, reconfigure systems, and assist with maintenance of user accounts and access. You will act as a first level Helpdesk support and provide excellent customer service in answering tickets. Schedule: M-F 9am-5pm PST.

Responsibilities

Support the deployment and maintenance of end-user client workstations and applications.

Provides direct support of end-user IT Service initiatives. Provides input to Network and Systems teams on service health and escalated issues. Coordinates technical issues with vendors and internal teams.

Responsible for mid-level troubleshooting of any problems relating to workstation, network, or application issues.

Takes a leadership role in the planning and execution of IT Service-related projects.

Contribute to IT policies and process development using industry best practices.

Assist IT Management in creation, maintenance, and delivery of IT Service-related reports.

Qualifications:

Bachelor's degree in Computer Science or vocational certification.

3+ years IT experience with on-going skills development.

Working knowledge of Microsoft Active Directory, Azure AD, Office 365.

Experience with Internet services and general network troubleshooting (PING, DNS, etc.).

Working knowledge of Dell & Apple laptop/desktop hardware platforms.

Minimum lbs. employee must be able to safely lift: ~50 lbs.

Work environment: office, server room.

Pay Rate:

$40.00-$45.00/hr

Why Choose R&D Partners?

As an employee, you have access to a comprehensive benefits package including:

Medical insurance – PPO, HMO & HSA

Dental & Vision insurance

401k plan

Employee Assistance Program

Long-term disability

Weekly payroll

Expense reimbursement

Online timecard approval

R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

R&D Partners is an equal-opportunity employer.