Information Technology Business Analyst

Job Summary:

Identifying business requirement and mapping them to Segway. Work closely with user/HQ team to support business growth. Oversee the application system support.

Essential Job Responsibilities:

Managing and overseeing the application system project and daily operation

Identifying, communicating and helping to correct errors made by system users.

Checking to ensure that all accesses are up-to-date, in real-time.

Providing a central point of contact for all change requests and system alterations to business applications.

Creating and updating training manuals, policies, and procedures.

Provisioning new users, providing system training and customization.

Working with management to ensure key functionalities are understood.

Providing support for all system users. Escalating to senior IT staff if needed.

Building custom reports and dashboards specific to job functions.

Maintaining control of access rights, security settings, and user privileges.

Generating detailed process maps for sales, marketing, and business workflows.

Importing and exporting of data as required to synchronize back-end systems.

Working with senior IT staff to manage project implementation and back-end integrations.

Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.

Other duties as assigned.

Required Qualifications:

University degree or college diploma in information technology.

Strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Oracle EBS, NetSuite etc.

Strong understanding of sales, logistics or ecommerce business knowledge and solution design experience.

Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.

Ability to write simple to complex queries in Microsoft SQL strongly preferred.

Ability to learn and utilize new applications and software systems effectively and efficiently.

Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment.