Operations Strategy Analyst

Job Summary:

Our client is seeking a Operations Strategy Analyst to join their team in Riverwoods, Illinois! One responsibility of this role is to partner with internal teams and external partners to define implementation requirements and timelines.

Duties:

Drive the strategy for the banking disputes process on Debit Card, Credit Card, and ACH

Implement strategies and systems improvements to support business operations

Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues

Assess root causes and solutions for issues that arise

Lead performance improvement implementations

Ensure operational readiness for all implementations, technology, and process changes

Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows

Document processes and process flows

Drive the development and enhancement of reporting metrics

Desired Skills/Experience:

4+ years of relevant experience in Bank Operations

Experience managing disputes, specifically debit, ACH, or credit

Knowledge of Regulation E

Benefits:

Medical, Dental, & Vision Insurance Plans

401K offered