General Manager

At Krispy Kreme Doughnut Corporation, we love our people, and they love our culture and the opportunities that come with being a part of Krispy Kreme. Our values are at the core of who we are, what we believe, and what brings us together as one united team. Come explore the endless opportunities in an environment where we support you and your professional success. As we grow together, we win together. Our success has always been driven by the skills and ideas of our talented and diverse team members. We value work/life balance, diversity and inclusion! Everyone at Krispy Kreme is an Original. Now is the time to achieve more and take your career further with Krispy Kreme.

The Plant Manager is responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintain employee safety.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Supervising all the areas of the doughnut factory

Ensuring positions are adequately staffed

Ensuring that operations are run according to Krispy Kreme standards

Ensuring that employees are doing their jobs safely and correctly

Performing tasks assigned to absent employees

Scheduling

Other duties as assigned

Customer Service

Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction

Serving as a role model for customer-first behaviors according to company standards

Building a team of customer-focused employees through coaching and measurement

Handling difficult customer situations professionally

Handling any customer complaints/concerns

Responding to customer inquiries on a timely basis

Ensuring all products meet Krispy Kreme quality standards

Supervisory

Supervising production, sanitation, maintenance and shipping operations

Ensuring all loadout functions and delivery logistics are completed in a timely manner

Ensuring all the physical property is in good condition

Production

Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance

Understanding the production process and maintaining a schedule that guarantees high quality and output

Understanding and implementing store quality control procedures, including standards

Coordinating production schedules to meet customer demands and minimize labor hours

Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.

Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds.

Personnel

Directing and developing employees, including: recruiting, training, scheduling, safety education, supervising, dispute resolution and firing

Build a team of customer-focused employees and foster teamwork

Demonstrate leadership in employee development of exempt and non-exempt staff

Communicating to store employees and enforcing all store policies, standards, and practices

Leadership

Communicating and modeling company standards and policies

Implementing efficiently and effectively directives from store, corporate, and divisional management

Developing and maintaining store organization to promote efficient operations

Interfacing with corporate office personnel

Accounting

Managing expense budgets, including, profit and loss, etc.

Completing required corporate reporting documentation, both financial and operational

Managing company resources responsibly including, inventory control

Protecting company assets

Maintaining a resourceful budget and controlling all costs and expenses

Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions

YOUR RECIPE FOR SUCCESS

High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred)

5 + years of experience in a manufacturing environment, food or packaging experience preferred

Knowledgeable in Food Safety and FDA compliance requirements

Experience with sales, management, production, employee safety and customer service

Strong communication, organizational, and leadership skills

Self-motivated, creative, and adaptable

Microsoft Office computer proficiency