General Manager

Job Summary:

The General Manager is responsible to plan, direct, and manage the operational functions ensuring that business objectives are met or exceeded.

Major Responsibilities:

Provides leadership to achieve the value, mission and vision statement of Hub Group.

Is responsible for revenue and operational profit target achievement.

Provides proactive employee relations management, including

Employee retention

Employee satisfaction

Promotion of company culture

Process improvement

Oversees warehouse staffing, including

Hiring

Termination

Discipline

Training

Identifies opportunities for business improvement and develops/implements plans to ensure continuous improvement.

Manages the process of tracking and publishing all Key Performance Measures both internally and externally.

Ensures that employee individual performance metrics are tracked and utilized to manage labor spend as well as evaluate employee performance.

Manages Quarterly Business Review process with customers including the preparation and presentation of necessary information.

Oversees facility maintenance.

Develops and maintains strong relationships with customers. Ensures organization is focused on legendary customer service development (Values/Mission/Vision).

Participates in all budgeting activities. Monitors budget performance on a monthly basis. Takes proactive steps to ensure budget compliance.

Supports proactive maintenance of all equipment – ensuring efficient maintenance spending.

Recommends capital expenditures to ensure efficient ongoing operations.

Is responsible for implementing and fostering safety culture. Develops/implements safe work policies and procedures.

Suggests improved efficiency through the understanding and use of advanced systems / automation.

Participates in formulating and administering company policies and procedures.

Any other duties and responsibilities as assigned.

Minimum Qualifications:

Bachelor's degree (B. A.) from four-year College or University; or 5-10 years related experience and/or training; or equivalent combination of education and experience.

An operational background with a continuous improvement track record is required.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to effectively present information to top management, public groups, and/or boards of directors.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.