Hotel Front Desk Receptionist

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$14 - $16 hourlyResponsibilities:

Bookkeeping: keep accurate records of all hotel guest account information

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Mitigate customer complaints as needed

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Communicate with housekeeping to make sure guest rooms are readyQualifications:

1+ year of hotel industry experience or related job preferred

Has previous experience or working knowledge of Microsoft Office and reservation management systems

High school graduate, GED recipient, or equivalent

Well-versed in taking telephone calls and handling stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skillsAbout Company

The Hampton Inn Butte offers competitive pay, flexible PTO, and travel benefits.