BDC Customer Care Specialist/Warranty Admin Assistant

Job Description

We are looking for a professional, driven individual to join our team! You will be trained by a great warranty admin while keeping our customers apprised on open recalls, first free oil changes, etc. The outbound calls are not sales lists, so no high-pressure environment!

Benefits

Medical

Dental

Holiday

Vacation

401(k) Plan

Opportunities for advancement

Responsibilities

Answer customer calls and establish follows-up with sales appointments.

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Provide customers with initial product information and direct them to the appropriate dealership resources.

Present initial financing options based on customer needs.

Follow up with leads that are not ready to make an appointment or no-show.

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Utilize CRM tracking system daily.

Assist warranty admin with booking and closing repair orders

Keep notes updated on pending payments

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.