Customer Service Specialist/Parts Sales Assistant

Job Description

Canycom USA, Inc. Japanese Machinery Distribution Company

Canycom is a manufacturer of equipment for construction, trail building, agriculture and landscaping.

Canycom USA seeks a Customer Service Specialist/Parts Sales Assistant to join their North American distribution office in Kent, WA. This role will support the Parts Department, Office Manager, Sales team, and administrative staff. Must be able to communicate well, work effectively with the team and multi-task with a positive attitude.

PURPOSE

The Customer Service Specialist/Parts Sales Assistant will provide administrative and basic bookkeeping support to the Parts Department, Office Manager, Sales Managers, and administrative staff.

General administrative duties include but are not limited to managing the phone system, correspondence with customers, invoicing, data entry, organizing and ordering office supplies, paper filing, mail distribution, and other clerical duties as requested. They will also assist customers placing purchase orders for Parts via email, fax, and phone.

ESSENTIAL DUTIES AND REQUIREMENTS

Ability to skillfully answer a multi-line phone system, transfer and redirect incoming calls, and take messages in a professional and pleasant manner with attention to detail and accuracy

A professional and friendly customer service attitude in all interactions with both colleagues and customers

Working knowledge of Office Suite and proficient in Microsoft Outlook, Word, and Excel

Ready to work with QuickBooks and inventory software

Motivated to become familiar with technical parts breakdowns, machine specs, and operator manuals

Highly detail-oriented, organized, and able to establish priorities

A self-motivated team player with a positive attitude

Ability to communicate effectively both orally and in writing in a professional manner

Native or near native English writing and speaking proficiency

Ability to handle confidential information in a discreet, professional manner

PREFERRED QUALIFICATIONS

AA or Bachelor’s Degree and experience in customer service

Entry level/Mid-Career (2+ years of experience)

Bookkeeping ability and basic accounting knowledge

Excellent problem-solving skills

Comfortable in a cross-cultural and bilingual workplace

DETAILS

Salary is $24/hr or negotiable depending on experience

Health & Dental Insurance

Paid time off

On-site full-time position

On-site free parking

No visa assistance available