Assistant Operations Manager for Customer Service (Domestic Voice

URGENT HIRINGS FOR ASSISTANT MANAGER - OPERATIONS.

Candidate should be from BPO Industry

Apply only if matches in below skill sets

Location: Ghansoli, Navi Mumbai

Desirable:

Minimum 8-10 year of work experience in Customer Service with Inbound Voice process.

Minimum 2 years’ experience in Assistant Manager role from Customer Service with Inbound Voice process.

Prior experience in managing excellent customer centricity is desired

Experience in sourcing/recruitment or related processes will be an added advantage

Experience

Needs to be high on responsibility and ownership

Should have managed multiple processes and ensured delivery within timelines

Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost

Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;

Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities

A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

Soft Skills:

Should express excellent leadership qualities and spearhead the team.

Excellent English verbal communication skills enabling client expectation management

Others

Customer / Partner / Client First Attitude!

Ensure that a smooth relationship is maintained between the company and the client

Appraise the client on the happenings at Hexaware BPS whenever necessary

Deliver the data requested by the client in appropriate timings

Demonstrate business benefits to the clients

Ensure governance mechanism and adherence

Ensuring smooth transitions /migrations wherever there is

Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.

Champion Hexaware culture by role modeling behaviors

Create a work environment that nurtures and supports diversity and has an inclusive work culture

Ensure productive work relationships are established with all relevant internal functions

Ensure data confidentiality, integrity and protection of company's intellectual property

Warm Regards,

Matilda D'mello

Talent Acquisition Group Lateral Team

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