Team Lead for Sales Insurance (Domestic Voice process)

Team Lead for Sales Insurance (Domestic Voice process)

Role Specifications:

Shift

General shift -Day Shift

Voice/Non-Voice

Voice process

Domestic

Qualification

min 10+2 is mandatory

Key skills

Over all 3+ years of experinces and min 1 years as Team lead (sales)from BPO

Round of interview

2 Round of interview

JD:

Over all 3+ years of experinces and 1 years as Team lead (sales)from BPO

Need good communication skill from Sales background Domestic process

Ensures adherence and meeting the contractual SLA’s consistently

• Manage the incoming workflow along with focus on team efficiencies (Productivity)

• Drive Quality and compliance within the team and inculcate customer centricity

• Manage customer escalations, identify the issue, prepare and share the RCA

• Drive team performance to achieve the performance benchmark and strive for excellence

• Identify areas of improvements within process / team and implement changes in required areas

• Is able to communicate clearly, both written and in speech and works accurately and with eye for details

• Drive team performance through constant feedback and guide through career progression

• Responsible for managing and ensuring on the communication of system issues/outages to all stakeholders

• Raise and follow through on the change management request

• Ability to manage work efficiently with minimum guidance

• Source and implement ideas for ease in day to day operation.

Mandatory:

• Excellent communication and team management skills

• Excellent customer and client relationship skills

• Commitment to achieve deadlines provided and result oriented

• Ability to make sound judgment & be decisive

• Logical thinking and attitude for learning

• Delight customers, and go above and beyond the call of duty

• Has empathy for the customers situation

• Works with highest degree of accuracy and with eye for detail

• Build a long-term relationship with the customer in the best interest of both customer and client

• Able to work under pressure and with stringent timelines during times of need in rotational shifts/day and even on regional holidays.

Interested candidates kindly share across your updated resume in order to conduct a role model discussion @ .

Thanks,

Matilda Dmello

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Team Coach

Hexaware BPS