Product Support Specialist

Product Consultant

SurveySparrow is looking for a self-motivated and driven attitude Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities

As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.

Provide immediate acknowledgment and first-level support.

Diagnose, research, analyze the issues reported by the customers in the product.

Deliver voice, email, and chat-based technical support

Tracking and managing all logged tickets

Willingness to work in night shifts

Requirements

Past experience with sales and customer service specifically with SAAS solutions will be good to have.

Knowledge and a genuine interest in software applications.

Ability to learn quickly and troubleshoot new technologies and communicate them to others

Excellent in written and verbal communication

Excellent problem-solving skills

Keen to learn new technologies

Region/Shift

USA

Location: Chennai, Tamil Nadu