Customer Service Representative - State Farm Agent Team Member

Job Description

Join Todd Schara's State Farm team as a Bilingual Customer Service rep and become an indispensable part of our daily operations, pivotal to the success of both our business and our valued customers. In this role, you'll foster meaningful connections with clients, serving as a vital link between their needs and the various departments within our agency. By actively engaging with customers and effectively promoting our array of products and services, you'll play a crucial role in enhancing their lives and ensuring their satisfaction.

This is not just a job; it's an opportunity to advance your career while making a positive impact on your community. If you're a personable, sales-oriented professional with a keen eye for customer service, we're excited to welcome you to our team.

RESPONSIBILITIES:

Build Lasting Relationships: Cultivate strong connections with customers and maintain regular follow-ups as necessary to ensure their needs are met.

Deliver Exceptional Service: Provide prompt, accurate, and friendly customer support, addressing inquiries related to insurance availability, coverage options, policy adjustments, claims processing, and billing concerns.

Nurture Customer Satisfaction: Proactively engage in activities that foster successful, long-term relationships with our clientele.

QUALIFICATIONS:

Bilingual Skills: Proficiency in Spanish is essential to effectively serve our diverse customer base.

You must be 100% fluent in Spanish.

Sales Experience: Previous experience in sales, whether in outside sales, inside sales, retail, or telemarketing, is highly preferred.

Client Relationship Management: Experience in managing client relationships is advantageous.

Marketing Aptitude: Demonstrate an interest in understanding customer needs and effectively marketing relevant products and services.

Strong Communication: Possess excellent written, verbal, and listening skills to effectively communicate with customers and team members alike.

Customer-Centric: Dedication to providing exceptional customer service and an ability to anticipate and address customer needs proactively.

Relatability: Ability to empathize and effectively relate to customers, fostering trust and rapport.

BENEFITS:

Paid Time Off: Enjoy holidays and personal/sick days to maintain a healthy work-life balance.

Competitive Compensation: Receive a salary plus commission/bonus structure, rewarding your contributions to our team's success.

Health Benefits: Access to comprehensive health benefits to support your well-being.

Career Growth: Opportunities for advancement within our agency, allowing you to expand your skills and progress in your career journey.