It Support Technician

Job Description

$40,000 - $45,000Responsibilities:

Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently.

Respond quickly to technical issues so problems can be resolved, and our customer employees can continue to work efficiently.

Review security checks on managed systems to protect us from cybersecurity threats.

Maintain client documentation and processes as systems and tickets are completed.

Implement new technology, such as desktops, computer hardware, operating systems, software programs, and applications.

Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.

Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.

Save all files to a computer backup to make sure files are not lost in case the system crashes.

Respond quickly to technical issues so problems can be resolved, and our employees can continue to work efficiently.

Qualifications:

Has worked with a variety of operating systems, including Windows, Mac, iOS, and Android.

Top-notch customer service skills and drive to make our business succeed.

Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations

Skilled in communication, time management, and organization

Must have a high school diploma or equivalent, an associate degree in a tech-related field is highly valued but not required

Expert-level Microsoft Office skills

Drivers License Required

About Company

Computer Fellows Inc. is a network services/managed services provider based in Pittsburgh, PA. We are focused on helping our customers succeed by understanding their unique information technology needs and developing a fully customized program to care for their IT needs, so they don’t have to.