Customer Service Agent - Part Time

Job Description

**Announcement Open Until Filled

**Position hours are mostly evenings/weekends

Dept/Div: Multiple --- FLSA Status: Non-Exempt

General Definition of Work

Performs routine customer service activities, clerical and records maintenance support. Responsible for providing information, giving directions and helping solve problems of Coweta citizens doing business with County government. Responsible for creating a pleasurable and responsive impression of County government for those who visit the County facilities and for those who reach out (call, post, email, etc.) looking for answers. Work is performed under direct supervision.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

Open/Secure main entrance, maintain office security through monitoring controlled access, greet citizens entering and provide information and directions to the service desired.

Answer primary phone line, answer questions and transfer calls as needed.

Monitor county website, blogs, etc. and provide notice if action is needed.

Responsible for targeted administrative tasks and programs, such as data entry, simple recordkeeping, collect and maintain monies, scanning, filing, writing or maintain correspondence.

Monitor newspaper and other local resources for relevant topics and provide notice if action is needed.

Perform related and other duties as assigned.

Maintain regular and reliable attendance.

Encourages and promotes a culture of excellent service.

Knowledge, Skills and Abilities

Thorough knowledge of the principles and practices in delivering excellent customer service; proficiency in written, verbal and non-verbal communication; considerable patience, composure and listening skills, including ability to deal tactfully and courteously with the public; proficiency in use of standard office and administrative tools; ability to handle significant variation in work load, multitasking and managing on-going work as necessary; attentive to details and able to adapt to changing citizen situations; knowledge of the general functions of County departments.

Education and Experience

High school diploma or GED equivalent. Basic administrative skills including experience with office software and computers.

Physical Requirements

This work requires the occasional exertion of up to 20 pounds of force; work requires standard hearing ability; work requires strong verbal communication skills and written communication skills; work regularly requires sitting and standing for extended periods; work is generally in a moderately noisy location (e.g. front entrance, light traffic.)

Special Requirements

Favorable background history as determined by review of Local, State and Federal records

Nights or weekends may be required based on department’s needs.

Last Revised: 7/9/2021