CUSTOMER SERVICE ADMIN

Job Description

Customer Service Representative with Collection Experience - Join Our Team!

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your efforts are recognized and rewarded? If so, we have an exciting opportunity for you!

Why Join Us?

Competitive Salary and Bonus: We offer a highly competitive salary package with the potential for bonuses based on performance.

Opportunity for Compensation Growth: We believe in rewarding our team members for their hard work and dedication. With regular performance reviews and raises, you'll have the opportunity to achieve your financial goals.

Employee Referral Bonus Program: Refer a friend to join our team and receive a generous referral bonus of $1,000. It's our way of saying thank you for helping us grow our team!

Comprehensive Benefits: We prioritize the well-being of our employees. Enjoy the security of health insurance, paid vacation time, and a 401K plan to support your future financial goals.

Job Description/Qualifications:

Customer Service Excellence: We're seeking candidates with 3-5 years of customer service experience who are committed to delivering outstanding service with every interaction.

Attention to Detail: Accuracy is key in this role. You must demonstrate excellent attention to detail to ensure the highest level of quality in all tasks.

Positive Attitude: We value individuals who bring a positive attitude and a business-minded approach to their work. Your enthusiasm and optimism will contribute to a vibrant team environment.

Communication Skills: Strong communication and interpersonal skills are essential for building rapport with customers and colleagues alike.

Organizational Skills: Proficiency in MS Office and strong organizational abilities are necessary to succeed in this role.

Flexibility: While customer service will be your primary focus, you should be open to handling other administrative tasks as needed to support the team.

Call Center Experience: While not required, experience in a call center environment is a significant advantage. Candidates with collection experience are particularly encouraged to apply.

Note: This role may involve making some collection calls, so familiarity with collections processes is beneficial.

Join Our Team Today!

Job Description/Qualifications:

3-5 years Customer Service experience is a MUST

Must demonstrate excellent attention to detail and accuracy

Business minded individual with terrific attitude

Strong communication and inter personal relation skills

Solid MS Office computer and organizational skills.

Flexible in handling other administrative tasks

Call Center experience not required but is a major plus

This role may involve making some collection calls

Our Company

Metropolitan Linen Services is a family owned and operated company since 1981. We provide linen and uniform rental services to restaurants, hotels, foodservice companies, country clubs and banquet facilities. Located in Haverhill, MA, we have a 40,000 square foot facility that employs over 100 people. We provide weekly service to over 1000 businesses in the New England region.

At Metropolitan, our employees are our greatest assets. Our employees are treated like family. We appreciate the hard work of our employees and compensate them accordingly. We offer extremely competitive compensation and benefit packages, consistent with other leading companies in our industry.