Restaurant Supervisor

FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY

Restaurant Supervisor (In-Room Dining Supervisor)

Scope and Responsibilities:

Plan, assign, and monitor duties

Guest Satisfaction

Ensure that all in-suite deliveries are made according to time frames set

Ensure that the guests are provided with efficient and professional service.

Establishing the level of customer experience for the restaurant and working

daily to maintain and improve it.

Set up room service order in a thorough and swift manner

Guest satisfaction Other duties as assigned

Answer phones using appropriate Verbiage

Room Service Order

Addresses customer concerns on a timely basis.

Practice professional and clear communication skills.

Monitor supervisor performance, using correct language and ensuring fairness

and respect to all.

Ensure that procedures are in place for using expensive equipment to minimize breakage

Clearly describes standards to all staff.

Ensuring the service staff operate efficiently

Upholding high hygiene standards

Marketing and promoting products

Maintain inventory and stock

Qualifications:

Bachelor's degree in Hotel Management or related field

Minimum 1 years of experience as a Restaurant Supervisor or 3 + Years experience as a

waiter/Waitress in the hospitality industry, with an emphasis on food and beverages.

Training attendance on HACCP, Supervisory Excellent, Wine Training, Leadership Competency is an advantage