FILINVEST COMPANY: TIMBERLAND HIGHLANDS RESORT
This position is responsible for providing guest service within the Sports and Leisure facilities of the Resort in accordance with established procedures and standards for courtesy and timelines, as well as lifeguarding duties, as necessary. This position is responsible for the order and cleanliness of all Sports and Leisure facilities and equipment, taking into consideration the established cleanliness standards for said areas.
Responding to customer requests
Meets customer whenever possible
Practices maximum flexibility and creativity when dealing with special customers
Ensure the area, the facility and equipment are clean, orderly and working.
Checks on guest amenities and supplies in the areas, to ensure that these are sufficient for the day's operations
Respond to guest inquiries on the sports and leisure facilities and services, making sure that information given is complete, accurate and timely.
Notes down all reservations and appointments, ensuring needed information are requested from guests and recorded
Briefs guests on whatever safety instructions needed prior to performance of any activity
Preforms lifeguarding duties, prioritizing life and safety of guests especially children who are staying at the pool area
Gives out towels at pool towel outlet, collects used towels, coordinates with Laundry on replenishment of these areas and maintains records as specified in established procedures
Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner
Performs any other duties and tasks that may be assigned by immediate superiors from time to time
Qualifications
Oral and written proficiency in English
Ability to organize and conduct sports events and other groups activities
Atleast 1 year experience in Lifeguarding
Graduate of Physical Education or related course