Desktop Support Engineer

Contract position

Minimum Requirements:

High School Qualification

2-3 years' experience in IT-related position

A+ N+ Qualifications

Required Experience:

Demonstrated experience in a support desk role within an ICT service provider or contact centre environment

Demonstrated client service experience

Demonstrated working experience in an IT helpdesk, support desk environment

Demonstrated experience working with help desk/ticketing software

Responsibilities:

Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)

Triaging alerts and reporting of incidents

Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives

Correlate data points and determine if an event or incident (i.e., security or network) has occurred

Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape

Understanding of how DNS works for both legitimate and malicious purposes

Understanding network protocols and traffic flow in an enterprise environment

Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.